Thank you for choosing Loganparklofts.com for your shopping needs!
Below, you’ll find important details about our payment and shipping policies:
Payment:
Enjoy complimentary shipping on most orders with no minimum purchase requirement.
We accept payments through PayPal.
Once your order is confirmed and verified, you’ll receive a confirmation email, and we’ll promptly initiate the processing of your order.
Shipping:
Our shipping policies are designed for orders bound for the United Kingdom.
At present, we exclusively ship to locations within the United Kingdom.
The overall delivery timeframe encompasses both order processing and shipping durations.
Placed orders before 5:00 pm (PST) to ensure they are processed on the same day.
Order Processing Time:
Typically 3-5 business days. This timeframe is dedicated to order processing and preparation. Orders are typically processed within 3-5 working days after payment confirmation. Please note that orders placed on weekends or holidays might experience slight delays, as our warehouse operates on weekdays (Monday to Friday), excluding holidays.
Shipping Time:
Approximately 7-14 business days. Delivery times may vary depending on your location and factors such as customs inspections, severe weather, or strikes. Our products are shipped via Royal Mail, Hermes, DPD, and Yodel.
Tracking:
Once your order is shipped, a tracking confirmation email will be sent to you. Please allow 3-5 working days for tracking updates to appear. If there are no updates for several days after your order is in transit, please be patient as it may take a few more days for updates to reflect at the next shipping station.
Address Changes:
Unfortunately, we cannot accommodate address changes once a package is in transit. If you need to modify the delivery address, please contact us within 24 hours of placing your order via email.
Order Cancellations:
You can cancel your order before shipment by contacting us. If canceled in time, we’ll refund the full payment to your original payment method. However, once orders are in transit or processed, cancellations are not possible.
Tax:
In most cases, there are no additional charges beyond your initial order payment. However, in rare instances, your destination country may impose VAT, customs duties, or fees. If you receive a tax notice from customs, please settle the tax first and then contact our customer service with the payment receipt for reimbursement.
Missing Items:
If your order encounters issues at customs, is returned, or lost during delivery, please contact our support team. We’ll assist you in obtaining a refund or arranging a replacement for your order.
Contact Information:
Company: YTENG TRADING LIMITED
Company Address: A105 1/F, NEW EAST SUN INDUSTRIAL BUILDING, 18 SHING YIP STREET, KWUN TONG, KOWLOON HONG KONG
Email: [email protected]
Note: Returns are not accepted at the provided address. For return inquiries, please contact our customer support team for assistance.
Tracking Your Order:
Tracking your order is simple. Follow these steps:
Visit the “Track Your Order” link in the page footer.
Use the tracking number provided in your email to track your package.
Should you have further questions or need assistance, please don’t hesitate to reach out to our customer support team. We’re here to assist you!